When you shop at Zenvia, you are trusting us with your personal details. We take that seriously. We aren't in the business of selling your data; we only use it to make sure your shopping experience is smooth and your orders get to your door.

What we collect and why

We only ask for the information we actually need to get the job done:

• To get your order to you: We need your name, shipping address, and phone number so the delivery driver knows where to go.
• To handle payments: When you buy something, you provide your billing info and credit card details. This goes straight through Shopify's secure system. We don’t actually see or store your full card number on our end.
• To help you out: If you email us with a question, we keep that conversation so we know the history of your order and can give you better support next time.
• To improve the site: We look at basic info like which pages are popular or what kind of phone you are using. This just helps us make the website faster and easier for you to use.

Who we share it with

We only share your details with the people who help us run the store. For example, Shopify hosts our website, and shipping companies like Canada Post or UPS need your address to deliver your package. We don’t go around handing out your email to random third parties.

Your control over your data

It is your information, not ours. If you want to know exactly what data we have on you, or if you want us to delete your account and history, just send a quick email to info@zenvia.shopping. We will handle it for you right away.

A word on Cookies

Like most websites, we use "cookies" to remember things like what is in your cart so you don't have to start over every time you click a new page. You can turn these off in your browser settings if you prefer, though the site might be a bit slower for you.

Security

We use industry-standard security through Shopify to keep your data safe. While no system is 100% perfect, we do everything in our power to protect your privacy and keep your shopping experience secure.

Updates

Every now and then, we might update this policy as we grow or as laws change. The latest version will always be right here.

Any questions?

If you’re worried about something or just want more clarity on how we handle your info, please just ask.

• Email: info@zenvia.shopping
• Phone: +1 548-881-1003
• Location: 740 Kipps Lane, Unit 407, London, Ontario, N5Y 4R8, Canada