We want you to love what you buy from Zenvia Shopping. But we also know that sometimes things don't look the same in person or just aren't what you expected. If you aren't happy with your order, we are here to help you get it sorted out without the typical headache.

The Basics

You have 30 days from the day your package arrives to decide if you want to keep it. To be able to take an item back, we just ask that it is in the same condition you got it: unused, with the tags still on, and in its original packaging. Please keep your receipt or order confirmation handy so we can find your details quickly.

Starting a Return

To start a return, just send a quick email to info@zenvia.shopping.

Once we hear from you and approve the request, we will send over a shipping label and let you know exactly where to send the package. Our main office is located at:

740 Kipps Lane, London, Ontario, Canada

Please don't send items back to us without reaching out first. If a package shows up without a return request, it is much harder for us to track it down and get your money back to you.

Damages and Mistakes

We do our best to pack everything carefully, but mistakes happen. Please check your order as soon as it arrives. If something is broken, defective, or just the wrong item, let us know right away. We will prioritize your email and make sure we fix the situation immediately.

A Few Exceptions

For the safety of our customers and for hygiene reasons, there are a few things we simply cannot take back:

• Personal Care: Items like beauty products or clothing that have been worn are final sale.
• Baby Gear: For safety reasons, we can't accept returns on used or opened baby essentials.
• Sale Items: Anything bought on clearance or with a gift card is a final sale.

Exchanges

The fastest way to get a different size or a new product is to return the original item for a refund. Once that’s done, you can just place a new order for the item you actually want. This keeps things simple and gets the new product to you much faster.

Getting Your Refund

We will send you an email as soon as we have received and inspected your return. If everything looks good, we will process your refund right away.

The money will go back to your original payment method within 10 business days. Just keep in mind that banks can be a bit slow sometimes, so it might take a few extra days to show up on your statement. If it has been more than 15 business days since we approved your return and you still don't see it, please reach out to us, and we will look into it.

Talk to Us

If you have any questions at all about your order or how we handle returns, just ask.

• Email: info@zenvia.shopping
• Phone: +1 548-881-1003
• Location: 740 Kipps Lane, London, Ontario, Canada